Policies & Terms
WELCOME to IDILVICE - Thank you for shopping with us.
For any questions, please contact us via email: IDIL@IDILVICE.com
WE SHIP WORLDWIDE. IDILVICE garments are made to order in the USA. Most items ship within a 3-4 days, however please allow 2-3 weeks for delivery to you. If you need an item on a specific date, please contact us before ordering so that we can inform you about our current delivery schedule. Within the USA, orders will be shipped via USPS Priority Mail with delivery confirmation. If your item value is more than $250, we will automatically include signature confirmation. International orders will be shipped via USPS Express Mail, including tracking and insurance up to $200. If you are using this website for wholesale orders, separate rules apply. Please inquire within.
- REFUNDS AND EXCHANGES:
IDILVICE manufactures all items in its catalog to order. Once an order is placed it is immediately processed and production phase is started. If you need to cancel your order please contact us immediately. We want you to be 100% happy with your purchase and accept returns and/or exchanges within 14 days of delivery for any unopened and unworn items in its original packaging with tags attached. Please contact us via email before returning an item so that we can give you a return authorization number and return information. You are responsible for the return and we suggest adding a trackable shipping service. Once we received your return, a refund, minus 30% restocking/reselling fee will be credited back to your original payment method within 7-10 business days. Shipping charges are non-refundable. If you are unsure about anything please contact us before placing an order so that we may assist you in choosing a size or help you with other questions to minimize dissatisfaction and returns or exchanges. If you received the wrong item or it is faulty, please contact us immediately and we will process an exchange, but please be aware that any merchandise to be exchanged must be in unworn and original condition in it's original packaging. IDILVICE we will pay for any shipping cost associated with any authorized exchange. There may be situations where IDILVICE agrees to give you store credit instead of an exchange, but it is at the sole discretion of IDILVICE. Sale items, custom & special orders do not qualify for refunds or exchanges. Please note that we cannot be made responsible for any custom or clearance charges demanded by your country of residence as well as any delays caused by hold ups at foreign customs.
- GENERAL RULES:
IDILVICE.com reserves the right to change prices and make available or unavailable items at their own discretion with our without prior notice to the customer and/or the public.
TERMS AND CONDITIONS
This site is maintained as a service to the customers of IDILVICE. By using this site, you agree to comply with and be bound by the following terms and conditions of use. Please review these terms and conditions carefully. If you "do not agree to the terms and conditions, do not use this site".
This agreement (the “Agreement”) specifies the terms and conditions for access to and use of “www.IDILVICE.com” (the “Site”) and describes the terms and conditions applicable to your access of and use of the Site. This Agreement may be modified at any time by IDILVICE upon posting of the modified agreement. Any such modifications shall be effective immediately. You can view the most recent version of these terms at any time at www.IDILVICE.com. Each use by you shall constitute and be deemed your unconditional acceptance of this Agreement.
All content included on this Site is and shall continue to be the property of IDILVICE or its content suppliers and is protected under applicable copyright, patent, trademark, and other proprietary rights. Content shall include but not be limited to text, graphics, appearance, visual elements, design, concepts, business models, operational models, databases, collections of links, hyper text mark up language (HTML) code, scripts, and all designs presented. Any copying, redistribution, sale, reengneering, deconstructive works, use or publication by you of any such content or any part of the Site is strictly prohibited, except as expressly permitted in this Agreement. Under no circumstances will you acquire any ownership rights or other claim, interest or title in any content by or through your use of this Site.
4. INTENDED AUDIENCE
This website is intended for adults only, 18 years of age and older. This website is not intended for any children under the age of 18.
5. COPYRIGHTS AND INTELLECTUAL PROPERTY RIGHTS NOTICE
The Site contains information, images, photographs, logos, music, video, trademarks, products, advertising etc., which are and will remain the exclusive property of IDILVICE or partner brands. You cannot use any such brands or trademarks in any manner without the express written permission of the trademark owner.
Said material is protected against unauthorized use by copyrights and trademark laws. No right, title and/or interest in any material or software may be deemed assigned to you as a result of any such download or copying. You may not reproduce, totally or in part (except for private, personal and not commercial use), distribute, publish, transmit, modify totally or in part, or sell any of such information, images, photographs, trademarks, products and in general elements and material contained in this Site.
6. SITE USE
IDILVICE grants you a limited, revocable, nonexclusive license to use this site only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by us in advance. Use of this site is strictly prohibited for republication, distribution, assignment, sub-license, sale, preparation of derivative works, or other unauthorized use. You agree not to copy materials on the site, reverse engineer or break into the site, or use materials, products or services in violation of this Agreement or any law. You further represent and warrant that you own or otherwise control all of the rights to the information you provide to the Site, including without limitation financial information, and agree that you shall not use false contact or financial information, pretend to be someone other than yourself or otherwise mislead us or third parties. The use of this website is at the discretion of IDILVICE which may terminate your use of this website at any time, at its sole discretion. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.
You shall not upload to, distribute, or otherwise publish through this Site any content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties.
We may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this Agreement, and we have no obligation to investigate the authorization or source of any such access or use of the Site.
7. USER RESPONSIBILITY
YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS SITE BY ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY ASSIGNED TO YOU WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE.
You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security.
8. TYPOGRAPHICAL ERRORS
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for the product(s) listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge.
9. COMPLIANCE WITH LAWS
You agree to comply with all applicable laws regarding your use of the website. You further agree that information provided by you is truthful and accurate to the best of your knowledge.
You agree to indemnify, defend and hold IDILVICE and its owner, partners, employees, affiliates, successors, and assigns harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, related to your violation of this Agreement or use of the Site.
THE INFORMATION ON THIS SITE IS PROVIDED ON AN “AS IS,” “AS AVAILABLE” BASIS. YOU AGREE THAT USE OF THIS SITE IS AT YOUR SOLE RISK. IDILVICE DISCLAIMS ALL WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY EXPRESS WARRANTIES, STATUTORY WARRANTIES, AND ANY IMPLIED WARRANTIES OF: MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TO THE EXTENT YOUR JURISDICTION DOES NOT ALLOW LIMITATIONS ON WARRANTIES, THIS LIMITATION MAY NOT APPLY TO YOU. YOUR SOLE AND EXCLUSIVE REMEDY RELATING TO YOUR USE OF THE SITE SHALL BE TO DISCONTINUE USING THE SITE.
12. LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES WILL IDILVICE BE LIABLE OR RESPONSIBLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL (INCLUDING DAMAGES FROM LOSS OF BUSINESS, LOST PROFITS, LITIGATION, OR THE LIKE), SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN ANY WAY RELATING TO THE SITE, YOUR SITE USE, OR THE CONTENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE AND/OR CONTENT IS TO CEASE ALL OF YOUR SITE USE.
You may have additional rights under certain laws (including consumer laws), which do not allow the exclusion of implied warranties, or the exclusion or limitation of certain damages. If these laws apply to you, the exclusions or limitations in this Agreement that directly conflict with such laws may not apply to you.
13. USE OF INFORMATION
14. REVIEWS AND COMMENTS
Except as otherwise provided elsewhere in this Agreement or on the Site, all information, ideas, suggestions, reviews, comments or other communications you submit or post to the Site shall be on a non-confidential basis. IDILVICE shall be free to reproduce, use, disclose and distribute such communications without limitation or obligation.
All such submissions shall automatically become our sole and exclusive property and shall not be returned to you. When you post comments or reviews to the Site, you also grant us the right to use the name that you submit with any review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments and other content that you post on this Site and that use of your reviews, comments, or other Content by us will not infringe upon or violate the rights of any third party. You shall not use a false email address, pretend to be someone other than yourself or otherwise mislead us, or third parties as to the origin of any submissions or content. We may, but shall not be obligated to, remove or edit any submissions (including comments or reviews) for any reason.
If you believe your work has been copied in a way that constitutes copyright infringement, please provide a notice containing all of the following information to IDILVICE:
(a) An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
(b) A description of the copyrighted work that you claim has been infringed;
(c) A description of where the material that you claim is infringing is located on the Site;
(d) Your address, telephone number, and email address;
(e) A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
(f) A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
Notice of Claims of copyright infringement on the Site shall be submitted to IDILVICE at the address indicated below under Contact Information.
16. APPLICABLE LAW
You agree that the laws of THE U.S.A., without regard to conflicts of laws provisions, will govern these Terms and Condition of Use and any dispute that may arise between you and IDILVICE or its partner brands or affiliates. All claims and disputes arising from or relating to the operation or use of this Site will be heard and resolved in a court of competent jurisdiction in San Francisco, California, USA.
If any provision of this Agreement shall be adjudged, by any court of competent jurisdiction to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect.
IDILVICE may terminate this Agreement at any time, with or without notice, for any reason.
19. CONTACT INFORMATION
1. REGISTERED ACCOUNT INFORMATION
We may collect information when you register for promotional emails, set up a shopping account, purchase goods, contact customer service, or engage in other interactive features with our sites (e.g., consumer opinion surveys). This information may also include your name, address-, bank- and payment details. Please also review our online Terms & Conditions, which are linked at the bottom of our websites and govern many of the user-generated content and related features, as explained therein.
- If you place an order on the website and online store of IDILVICE, we collect your name, email address, billing information and shipment information in order to complete and deliver your order.
- To make your shopping experience as convenient as possible, with your permission we collect personal information about your orders and the use of our services. With this information we can personalize the website and recommend products you might be interested in.
- If you make an account at IDILVICE we will collect your information on a secure server. You are asked to fill in your name, email address, billing information and shipment information so that you don’t have to fill in this again for any following purchases.
- The information we collect about both the use of our site(s) and the feedback help us to develop and improve the website(s).
- If you decide to write a review, you can choose whether you do this under your own name or anonymously. We are interested in the opinion of our visitors, however we hold the right reserved to not publish or remove reviews that do not correspond to our general terms.
- With your permission we will inform you on new features, specials and other promotional activities of IDILVICE. If you do not want this, you can change this in your account settings or send an e-mail to IDIL@IDILVICE.com
2. WE DO NOT SHARE OF YOUR PERSONAL INFORMATION
We will not share (or sell) the information you provide us with third parties unless we first obtain your consent. We will also give you the opportunity of opting out of other uses that we might make of any of the information you provide to us. Please note that the use of any feature made available to you on our websites such as Facebook, Twitter or Pinterest Connect, or the like feature (also connected to Facebook etc.) may result in information being collected or shared about you by us or by others. We cannot control how your information is collected, stored, used or shared by third-party sites or to whom it is disclosed. Please be sure to review the privacy policies and settings on your social networking sites to make sure you understand and agree with the information they are sharing. If you do not want IDILVICE to share information about you with a social media site or application, you should not access the social media site or the social media application. For example, you should not click a "like" button on a product detail page.
3. SAFE INFORMATION & ONLINE SECURITY
We appreciate the trust you place in us. IDILVICE is committed to protecting your personal information. We’ve implemented reasonable security measures, including Secure Socket Layer (SSL) encryption technology and other tools to protect all your information we might collect on our websites. We use a variety of measures to ensure that your personal information is protected from: unauthorized access, improper use or disclosure, unauthorized modification or alteration, unlawful destruction or accidental loss. However, the Internet is an open system and IDILVICE cannot guarantee that the personal information you submit will not be intercepted by others. All our employees who have access to or are involved in the processing of personal information respect the confidentiality of personal information. Our website may include links to external websites operated by other organizations. They may collect personal information from visitors to their site. IDILVICE cannot guarantee the content or privacy practices of any external websites and does not accept responsibility for those websites. We reserve the right to disclose any information to the extent we reasonably believe that disclosure is required by law, to enforce our website policies, or to protect your or others" rights, property or safety.
4. CONTROLLING YOUR INFORMATION
5. COOKIES & BROWSER
We may use ‘cookies’ on our website that act as an identification card for your computer. When you visit our IDILVICE website, unique cookies are placed to distinguish your browser from all other browsers that visit our sites. By recognizing your browser, we can serve you better. You have a choice to accept or reject cookies by modifying your browser preferences. You have the choice to accept all cookies, to be notified when a cookie is set or to reject all cookies. Please note that if you choose to reject all cookies, certain parts of this site may not be available to you or may not function properly.
6. CONTACT US WITH YOUR QUESTIONS
If you have any questions, feedback or want to know more about how your personal information is used, or if you want to access, correct or remove your personal information, please contact by sending an email with your questions to the following address IDIL@IDILVICE.com